The cultural competitive advantage for big brands

The cultural competitive advantage for big brands

"When we first worked together, Leila came with a remit to ensure that our brands were culturally attuned. She did this, but her legacy was even greater as she impacted the culture of the broader organisation." Ed Pilkington, Diageo from the foreword, Culture-Led Brands.

Most leaders inside major global brands are operating inside a decision-making system that was built before the world it now has to navigate. The bigger the organisation, the more deeply that system is embedded and the harder it is to change from inside.

Today, that pressure is compounding across three fronts simultaneously:

The Generational Shift: Five generations from Boomers to Gen Alpha, in the workplace and as a consumer base. Each with a different mindset, different technological adoptions, different values and different cultural codes. All with completely different expectations and relationships to brands. All at the same time.

The Fandom Era: Relevance lives inside fandoms and communities, not media channels. These are fragmented, cross-cultural, multi-cultural — all shaped by algorithms and platform agendas your brand doesn't control. Getting this right starts with decisions made long before the brief.

The Growth Opportunity: The biggest opportunities are in the places most organisations aren't looking — challenger categories, challenger brands, and markets they call emerging and I call essential. Staying where you are is not a safe position. It is a growth, resilience and organisational risk.

"When we first worked together, Leila came with a remit to ensure that our brands were culturally attuned. She did this, but her legacy was even greater as she impacted the culture of the broader organisation." Ed Pilkington, Diageo from the foreword, Culture-Led Brands.

Most leaders inside major global brands are operating inside a decision-making system that was built before the world it now has to navigate. The bigger the organisation, the more deeply that system is embedded and the harder it is to change from inside.

Today, that pressure is compounding across three fronts simultaneously:

The Generational Shift: Five generations from Boomers to Gen Alpha, in the workplace and as a consumer base. Each with a different mindset, different technological adoptions, different values and different cultural codes. All with completely different expectations and relationships to brands. All at the same time.

The Fandom Era: Relevance lives inside fandoms and communities, not media channels. These are fragmented, cross-cultural, multi-cultural — all shaped by algorithms and platform agendas your brand doesn't control. Getting this right starts with decisions made long before the brief.

The Growth Opportunity: The biggest opportunities are in the places most organisations aren't looking — challenger categories, challenger brands, and markets they call emerging and I call essential. Staying where you are is not a safe position. It is a growth, resilience and organisational risk.


"When we first worked together, Leila came with a remit to ensure that our brands were culturally attuned. She did this, but her legacy was even greater as she impacted the culture of the broader organisation." Ed Pilkington, Diageo from the foreword, Culture-Led Brands.

Most leaders inside major global brands are operating inside a decision-making system that was built before the world it now has to navigate. The bigger the organisation, the more deeply that system is embedded and the harder it is to change from inside.

Today, that pressure is compounding across three fronts simultaneously:

The Generational Shift: Five generations from Boomers to Gen Alpha, in the workplace and as a consumer base. Each with a different mindset, different technological adoptions, different values and different cultural codes. All with completely different expectations and relationships to brands. All at the same time.

The Fandom Era: Relevance lives inside fandoms and communities, not media channels. These are fragmented, cross-cultural, multi-cultural — all shaped by algorithms and platform agendas your brand doesn't control. Getting this right starts with decisions made long before the brief.

The Growth Opportunity: The biggest opportunities are in the places most organisations aren't looking — challenger categories, challenger brands, and markets they call emerging and I call essential. Staying where you are is not a safe position. It is a growth, resilience and organisational risk.

At scale, the consequence of getting this wrong isn't just a missed campaign. It's structural resulting in brand equity eroding slowly, the best people leaving quietly, and the organisation producing work it knows isn't right but can't change of the system that runs it.

I call that system The Corporate Algorithm - inherited processes built for the product-led 20th century that reward caution, familiarity, and replication over judgement, instinct, and cultural truth. Combined with AI-filtered decisions, fragmented media, and audiences who see through brands in seconds, the result is major brands becoming more formulaic by the year. Homogeneity is now the default. And it's not just hurting the bottom line - it's burning out the people inside who know something is wrong but can't get breakthrough work through the system.

This is what I've spent 30 years helping brands dismantle.

I work upstream - before the brief, before the agency, before the campaign - built around Cultural Agility. This is the ability to read multiple cultural contexts, act on them with speed and conviction, and embed that capability into how your organisation thinks and operates.

With senior leaders on the systems and decisions that determine what's possible downstream. And with brand practitioners inside those organisations as a Culture Advisor before and on the brief itself, at the point where the system either allows the work or dilutes it.

LEADERSHIP AND THEIR TEAMS

Strategic Advisor

The Leadership Reset

Strategic Advisor

The Leadership Reset

Strategic Advisor

The Leadership Reset

BRAND PRACTITIONERS AND AGENCIES

Culture Advisor

Culture Advisor

AN OUTSIDER APPROACH WITH INSIDER KNOW-HOW

AN OUTSIDER APPROACH WITH INSIDER KNOW-HOW

I speak and translate the languages of corporate, entrepreneurial and cultural - shaped by three decades of operating across all three, not observing them from the outside.

After founding and leading Spin - one of the earliest integrated youth agencies for a decade - I was headhunted into senior leadership at adidas then Diageo. In both, I was brought in to do something no one inside could: build cultural relevance externally while changing the internal systems needed to sustain it. That combination of understanding what the culture requires and being able to reshape the organisation to deliver it, is what I've built my practice around ever since.

I founded Platform13 in 2017 because, while in-house, I recognised that big brands needed a different kind of partner - one that understood culture as a business driver, not a marketing nice to have, and that had been inside these organisations and knew exactly where the system breaks down.

And I bring a perspective structurally different from the voices most senior leaders are already surrounded by. I was born and raised in the Global South and spent thirty years reading cultural shifts across markets and fandoms before they became consensus. That's not a biographical detail - it's a methodology. It's why the work lands differently.

Across three decades, my work has consistently balanced commercial performance, long-term brand equity and cultural resonance across markets, categories and moments, particularly in periods of change.


I speak and translate the languages of corporate, entrepreneurial and cultural - shaped by three decades of operating across all three, not observing them from the outside.

After founding and leading Spin - one of the earliest integrated youth agencies for a decade - I was headhunted into senior leadership at adidas then Diageo. In both, I was brought in to do something no one inside could: build cultural relevance externally while changing the internal systems needed to sustain it. That combination of understanding what the culture requires and being able to reshape the organisation to deliver it, is what I've built my practice around ever since.

I founded Platform13 in 2017 because, while in-house, I recognised that big brands needed a different kind of partner - one that understood culture as a business driver, not a marketing nice to have, and that had been inside these organisations and knew exactly where the system breaks down.

And I bring a perspective structurally different from the voices most senior leaders are already surrounded by. I was born and raised in the Global South and spent thirty years reading cultural shifts across markets and fandoms before they became consensus. That's not a biographical detail - it's a methodology. It's why the work lands differently.

Across three decades, my work has consistently balanced commercial performance, long-term brand equity and cultural resonance across markets, categories and moments, particularly in periods of change.

That perspective has led to ongoing commentary, profiles and thought leadership in global industry and trend publications such as WARC, Business of Fashion, Digiday, Adweek, Highsnobiety, The Drum and Campaign. I’ve delivered main-stage keynotes at D&AD, Apple Today, Eurobest and Hyper Island, appeared as a challenger voice at Cannes Lions and Advertising Week, and served as a judge for D&AD New Blood and multiple industry awards.

In 2025 I published Culture-Led Brands (Kogan Page) - a blueprint for senior leaders and brand practitioners on how to drive growth, build resilience and cultivate resonance in a landscape that has fundamentally changed. Thirty years of experience, distilled into something practical for the people making the decisions that matter.

"The MUST READ of 2025 for all CEOs, CMOs and growth leaders. THE comprehensive guide to what, why and how to build Culture-Led Brands." Julie Bramham, Managing Director, Diageo Luxury Group

"This book holds the key to unlock how to credibly use culture to your financial benefit inside and outside the boardroom." Rachel Muscat, Co-Founder Humanrace with Pharrell, formerly adidas

2025 also saw the launch of my POD on Youtube, Cultural Voices: conversations with people who have built careers at the intersection of culture, business and creativity and lived to tell the truth about what that actually takes.

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